Refund policy
Return & Refund Policy
Last updated: April 2, 2026
At Just a TAD Creative, we take pride in creating high-quality, handmade items. Due to the nature of our products, all sales are considered final. However, we’re here to help if an issue occurs during shipping.
1. Damaged or Lost Items
We will offer a replacement or refund only under the following circumstances:
- Your item arrives damaged due to shipping, or
- Your package is lost in transit
All orders are shipped with tracking to ensure accurate delivery updates.
2. Reporting a Damaged Item
If your order arrives damaged:
- You must contact us within 48 hours of delivery
- Please include clear photos of the damaged item and packaging
- Send all information to the email listed below
Requests submitted after 48 hours of confirmed delivery will not be eligible for a refund or replacement.
3. Lost Packages
If your tracking shows your package is lost:
- Please contact us so we can assist in filing a claim with the shipping carrier
- Once confirmed, we will work with you on a replacement or refund
4. Non-Eligible Returns
We do not accept returns, refunds, or exchanges for:
- General wear and tear
- Accidental damage after delivery
- Incorrect use or handling
- Buyer’s remorse or incorrect orders
5. Refund Processing
- Approved refunds will be issued to your original payment method
- Please allow 5–10 business days for your bank or provider to process the refund
6. Contact Us
If you experience an issue with your order, please reach out as soon as possible:
📧 Email: justa.tad.creative3@gmail.com
🌐 Website: https://justatadcreative.com/pages/contact
Just a TAD Creative, LLC
Saginaw, Michigan, United States